Shopping for tyres on the internet can save motorists a small fortune, but sometimes our new customers are still amazed that they can save time and hassle by choosing etyres.
An email came in this morning from Niall in Bury. He had two Pirelli’s fitted to his Hyundai by our branch in Wigan. He thanked us for our ‘great service’, which was just as cheap as another online tyre supplier – but the major difference that impressed him was we went to his home and fitted them for free. He also described our service as ‘quick, professional and polite’.
Everyone likes to get a good deal and saving money is a priority in today’s gloomy economic climate, but just as important is helping customers make their life a little easier.
When our customer sent through his special instructions for fitting the tyres, he asked us to avoid certain times because of the school run – which we were happy to work round. (On a personal note, he also liked what drink our fitter liked! Happy customer/happy fitter!)
Alex, National Call Centre