FAQs


Choosing the right tyres


Driving with worn or damaged tyres is unsafe puts you at risk of receiving a fine and 3 points on your driving license.


The legal limit of tread depth for tyres is 1.6mm around the whole tyre. As many tyres have tread wear indicators, it is easier than ever to check your tread depth. These indicators are small raised areas at the bottom of the grooves. If the surface of the tread rubber is level with these raised areas, then the tyre depth it is a good sign that your tyres could be under the legal limit.


A simple trick to measure your tread depth is by using a 20p coin. Insert the coin into the lowest tread depth of your tyres. If you can see the outer rim of the coin, then your tyre depth is less than 3mm and you should consider replacing that tyre as soon as possible.


Simply check the size of your current tyres. Remember to check the front and rear tyres, as they may be different. The size will look something like ‘225/45r18 91w’.


This is always the most accurate way of checking your tyre size. You can check the size in your manual, but this might not always be correct if the manufacturers standard wheels are no longer fitted to the vehicle.


You can also enter your registration on our homepage to see a range of our tyre recommendations to suit your vehicle.


New European regulations passed on 1 November 2012 states all tyres must be labelled on their performance on wet roads, fuel economy, rolling distance and road noise.


The new tyre labels are very easy to read, they have the same colour coding letter rating system as white goods i.e. washing machines and fridges. Tyres are rated on a scale of A-G, A being the best. This is great news for consumers as you can now make an informed choice through performance rating.


If you can’t find the specific tyre you’re looking for, we’ll do our best to supply them for you. Simply drop us an email on customerservice@etyres.co.uk with the brand and size you need.


We check the vehicle type on DVLA's database from the registration of the car you enter. Recent private number plates may not appear, if you are concerned that your vehicle has not been found please contact the DVLA at www.dft.gov.uk/dvla. You can still order tyres with us by entering the tyre size via the homepage.


Ordering


Not only do we offer unbeatable prices on the highest quality tyres, including the most famous brands, but our price includes fitting at a local tyre fitting station convenient to you, as well as free rubber valves and wheel balancing. We'll also dispose of your old tyres for you. Performance labelling helps you make an informed choice on the best tyres for you.


Simply enter your registration or tyre size on our homepage. Once you’ve chosen your tyres, you’ll then be asked to enter your postcode to view available fitting locations and dates to choose from.


After your payment has been confirmed, your tyres will be sent directly to the fitting centre. We usually aim to do this on the same day.


Please note, we are unable to place orders over the phone. Orders can only be placed directly through the website at https://www.etyres.co.uk.


If you're having issues ordering then please contact us on 0808 164 9151 or customerservice@etyres.co.uk and we'll be happy to assist.


Try entering just the first part of your postcode such as TS19 instead of TS19 0LG. This will be used as a starting point on the location map to help direct you to the closest fitting station.


Correct wheel alignment improves road handling and maximises the life of tyres. You can add wheel alignment when you order your tyres for £29.99. This covers alignment of the two front wheels, which resolves the majority of misalignment problems. If you require the rear wheels to be adjusted please discuss this directly with the fitting centre who will be able to confirm the need and provide a quote.


The email may have been filtered into your spam folder. If you definitely haven’t received it, email customerservice@etyres.co.uk and we’ll resend it.


Don’t worry, there is no charge. Simply email customerservice@etyres.co.uk as soon as you can with details of your order and the changes you’d like to make. Please note, we may have to change the fitting date depending on when you let us know.


Since your tyres are delivered straight to the fitting centre, you don’t need to worry about waiting for a delivery. However, if you do want to check the status at any time, please email customerservice@etyres.co.uk.


We will always aim to let you know if the weather has delayed the delivery of your tyres. Otherwise, if you want to delay your fitting because of extreme weather in your area, then we’d be happy to arrange this for you. If you want, you can call your fitting centre direct to check that your appointment is still ok before you travel.


Pricing & payment


If fitting is selected, our price includes your tyres, fitting at a convenient fitting station , as well as providing wheel balancing, disposal of your old tyres and tyre valves (if you require specialist valves, this will come at an extra cost).


Your order confirmation has the VAT breakdown required for a VAT invoice.


We ask for an email address so that we can send you confirmation of your order. We would also like to have a contact number for you so we can get in touch with you quickly with any questions about your order. We'll also send the confirmation of your order by text if you provide a mobile number.


Tyre fitting


Fitting partners are carefully selected and audited. Each technician is qualified to City & Guilds Standards


To change your fitting time, please email us as soon as possible. Please include your order details, preferred fitting date time and a contact telephone number.


There is no need to call ahead - we sort everything out for you. Your tyres will be sent direct to your chosen fitting station so they’ll be expecting you. We’ll send a confirmation text if you provide your phone number.


Remember to bring your reference number with you. There is nothing for you to sign and all invoices and receipts will be supplied directly by the website, so you won’t be supplied with any paperwork.


Fitting time will vary, depending on the number of tyres, size and type. 30 minutes is a rough guide for a single fitting, but the technician will give you a more accurate time when you arrive at the garage.


Some vehicles such as Citroens and Peugeots have alloy wheels, which do not have removable centre caps. These are called Centreless alloys. If your car has centreless alloys, a universal adapter is needed in order to complete a tyre fitting. We would always recommend calling a garage prior to booking an order to check if they have the ability to complete the fitting. If there is not a local garage in your area which has this universal adapter, it is advised that you go to a Citroen or Peugeot dealer.


Product information


A 12 month workmanship and product guarantee will be provided by the fitting station. The guarantee covers any product faults or issues that arise from fitting. It does not cover accidental, malicious or damage caused by wear and tear.


etyres are covered by a minimum 12 month manufacturer warranty. The warranty covers defects from the manufacturing process or the materials used. It does not cover accidental, malicious or damage caused by wear and tear & driver influence. There are a number of reasons why tyres may wear down quicker than anticipated.


We’ll make arrangements to collect the tyres from the garage where you had them fitted at a time convenient to you. The tyres are then sent back to the manufacturer for investigation. The investigation can take upto 10 weeks and replacement tyres are not provided during this time. Therefore please consider what arrangements you will make whilst it takes place.


The results will be sent to you directly by the manufacturer. If a fault is found, a refund will be arranged through the garage who fit the tyres.


Refunds are based on the tread worn. For example, 50% worn tread would give a 50% refund on the cost of the tyres. If no fault is found the manufacturer will arrange for the tyres to be returned to you and no refund will be issued.


The BTMA tell us the experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence and tyre underperformance is rarely due to manufacturing defects. There are a number of reasons why tyres may wear down quicker than anticipated.


If you are unhappy with the result of the manufacturer examination please refer to guidance set out by the BTMA. If you arrange an independent tyre examination and this shows different results to the manufacturer report please send these directly to etyres for review.


All our tyres are new. Tyres are classed as "brand new" if correctly stored for up to 3 years and "new" for up to 5 years. This is following BRV (German National Association for the tyre and vulcaniser trade). Our tyres are generally less than 18 months old.


The age of tyres are marked with a DOT number on the tyre wall. This identifies the calendar week and year of production. For example 4208 would mean week 42 of year 2008. With etyres you get a 12 month warranty.


Recommendations



Aside from illegal tread depth, more reasons to replace your tyres include:

  • If there are any bald patches
  • Bulges are visible from the sidewall
  • The internal construction can be seen
  • It differs in size to the one on the opposite axel
  • If you can see any cracks, splits or perished rubber

You can check this in your handbook. It is important that you have tyres with the same speed rating or one slightly higher the ones your vehicle was originally fitted with.


You can find the correct pressure for your vehicle on the inside of the petrol cap or in your handbook. Tyre pressure will change as the load and weight of your car changes, so you should try and check your pressure on a weekly basis to ensure they are safe at all times.


You should not fit Run Flat tyres to a car that is not set up to use them, nor should you fit normal tyres to a car set up for Run Flat Tyres.


Run Flat tyres are specially designed with a much thicker sidewall that can hold the weight of a car when the pressure drops. This is helpful to maintain the mobility if the tyre has a puncture.


The grip of winter tyres will help you drive safely in snow, ice and rain when the outdoor temperature is below 7°C. Winter tyres will stop up to 11m earlier than regular tyres in these conditions when braking at 20mph. Because winter tyres have a lower speed rating than regular tyres, it shouldn’t impact driving speed. However, when driving in bad conditions, you should take extra precautions and drive slower.

You might want to consider purchasing winter tyres is you live in a remote area where these conditions are more common and occur for longer periods of time.


Unlike other European countries, there is no law in the UK about the ownership of winter tyres. If you are planning to travel to another country and expect winter conditions, make sure to check the laws on tyres.


In general, your insurance premium shouldn’t be affected by having winter tyres fitted. However, some companies like to be kept informed of any changes you make to the vehicle.


A general rule is to swap back to regular tyres when the outdoor morning temperature is above 7°C.


It's vital that you have a spare tyre in good condition in case you suffer from a flat tyre, a blowout or severe damage to one of your tyres.


Contact information


You can email us at customerservice@etyres.co.uk or call us on 0808 164 9151 and we'll be happy to help. Our opening times are Monday to Friday 8:30am - 5:00pm. Please include a contact number so we can get back in touch with you easily. You can also use our contact page located here.


Returns and refunds


Yes - making changes is easy and doesn’t cost a penny. Simply email customerservice@etyres.co.uk as soon as possible with the details of your order and the changes you want to make.


To cancel your order please email us at customerservice@etyres.co.uk and include your order reference number.


Garage fit: There is no cancellation charge for garage fitted tyres.


Home delivery: For home delivery orders, in the event that a customer requires for tyres to be collected the collection fee will be subtracted from any refunds later processed.


Mobile fit: If cancelled before the day of your appointment the full mobile fitting fee will be refunded. If the cancellation happens on or after the day of your fitting you will not be refunded the mobile fitting fee.


If part of our service has caused you to cancel, please let us know and we'll do our best to help. Once we have processed your cancellation request, we will arrange your refund and confirm this by email.


If you are unhappy with your purchase, please speak to the fitting station directly about a like for like replacement. If you have any further questions, please email us at customerservice@etyres.co.uk.


To organise a refund please email us at customerservice@etyres.co.uk with your reference number. All refunds will be made by crediting the card you paid with.


We will make all refunds within 14 days of receiving your notification that you wish to return the item(s), or of receiving the item(s) back.


Commonly asked motoring questions


Tyre wear, wheel alignment and imbalance can cause the steering wheel to vibrate. It is important that vibrations aren’t left unchecked by a garage, as it could cause long-term effects such as high fuel consumption, steering and braking problems.


Your vehicle may need to be realigned if it pulls to one side. Whilst low tread could be a factor, it is unlikely that general wear or tear of tyres would cause this. In any case, it is always safest to get a garage to check and correct this for you.


Unfortunately, this is not a service we offer. If you think the puncture is repairable, we recommend that ask a garage to take a look at your tyre to see if it can be repaired.


We offer this service at an excellent rate in certain garages. If the garage you choose has this service available you will see this as an option to add to your order before you confirm it.


You should check your tyres whilst straight for any noticeable impact, loss of pressure and tread damage. If the car is pulling to the side, the alignment or balance may have been affected, so we recommend getting a garage to check this over.


Technicians use balancing machines and the right weights for your vehicles wheels.


General tyre terms


A 4x4 is also known as an ‘off road’ vehicle. We can offer you great value on a range of big brand tyres for your 4x4. Simply enter your registration on the home page.


6PR (6 ply) and 8PR (8 ply) tyres are heavily reconstructed with reinforcement known as ‘ply’. They are commonly used on light commercial vehicles.



*Same day delivery is only available on specific tyres in certain locations. Please enter your postcode on the select tyre page to see if tyres are available for same day fitting.

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Electronic Tyres Online Ltd, Colewood House, Building 1, Kingfisher Court, Bowesfield, Stockton on Tees, TS18 3EX