I can't find my tyres on the Website?

We have over 5000 tyre specifications listed on our website. The common problem for not finding the tyre is that Customer thinks the "R" on their tyres is the speed rating. The "R" on your tyre means radial. All modern tyres are radial. If you are having difficulty finding the correct tyre choice, please call our free phone number 0800 028 9000.

The speed rating can be a T, H, V, ZR, Z, Y or W. The marking is located on the side wall of your tyre after the size and load rating. Example of markings 175/65 R 14 82T or 235/35 ZR 18 94Y

When can you complete my order?

Your tyre order can usually be fitted the next working day but in some cases your tyres can be fitted the same day. Please call 0800 028 9000 if you need a same day appointment. View our opening hours.

How do I pay?

We accept all major credit and debit cards. Company accounts are available with prior notice.

Is my credit card transaction secure?

All online card payments made to etyres are retrieved via a high security server. The latest encryption methods are used to ensure that your credit card number is kept perfectly safe. We use a secure server provided by Datacash- one of the UK's leading Internet Payment Companies whose servers handle thousands of secure transactions for leading on-line retailers every day.

What does the speed rating mean?

The speed rating is marked on the side of the tyre and indicates the maximum speed at which the tyre can carry the load corresponding with its load index. Example 91V.

• "T" rated tyres are designed to carry their load up to 118 MPH
• "H" rated tyres are designed to carry their load up to 130MPH
• "V" rated tyres are designed to carry their load no faster than 150 MPH
• Tyres marked with a "W" and "Y" are designed to go faster than 150 MPH but no faster then 169 & 186 MPH respectively. The "W" & "Y" ratings usually appear with the ZR rating.
• The "ZR" rating without a "W" or "Y" indicates 150 MPH.

Even if you do not drive at these speeds, the correct specification is essential in order to comply with the vehicle manufactures recommendation and your insurance policy.

What does 4X4 mean?

This means a tyre for a 4X4 or "off road" vehicle. When a Customer is search for a tyre, our advanced etyres database automatically identifies if the specific search could be a 4X4 tyre. The Customer is prompted with a drop down box asking "Is this tyre for a 4X4?" If the tyre is for a 4X4 vehicle select "Yes" this will ensure that the Customer is only shown 4X4 tyres in the size they require.

What does RNF mean?

RNF indicates that the tyre is reinforced. Reinforced tyres are mostly fitted on to small / light vans, people carriers and some 4X4 vehicles and estate cars. More recently, car manufactures such as Audi, Renault and Saab have been using a new type of reinforced tyre. These tyres are high-performance, low profile tyres and come as original equipment on high-performance cars. The extra load carrying capability gives these tyres more rigidity, enhancing the road holding.

What does 6PR mean?

6PR means 6 ply. These are tyres used on light commercial vehicles and are constructed using extra reinforcing called 'ply.' Most car tyres are 4ply construction.

What does 8PR mean?

8PR means 8 ply. These are tyres used on light commercial vehicles and are constructed using extra steel reinforcing called 'ply.' Most car tyres are 4ply construction.

Does the price include fitting?

All etyres prices for tyres include on-site fitting, a new rubber valve and wheel balancing. We do not charge to dispose of the old tyre. Battery prices include fitting and the disposal of the old battery in an environmentally friendly way.

Do you charge for casing disposal?

No, our prices include the disposal of your old tyre. We use selected government registered environmental disposal companies to dispose of the old casing.

When should my tyres be replaced?

The legal limit for the tread of the tyre is 1.6mm across ¾ of the tread pattern. Your tyre should be replaced if any of the following defects are visible:

• If the tread is less that 1.6mm.
• If the tyre has any bald patches.
• If the internal construction of the tyres is visible.
• If the sidewall of the tyre bulges anywhere.
• If the tyre is split.
• If the tyre has extensive cracking or the rubber is perishing, (usually on older tyres.)
• If the tyre is not the same size as the one on other side of the axle.

How do you fit tyres from a van?

All of our etyres vans are equipped with state-of-the-art tyre changing machines, Electronic tyre balancing machines and a compressor to inflate the tyres. All similar to the equipment you would expect to see in a traditional tyre depot - but with etyres the tyre depot comes to you and you don't have to pay for this high business overhead!

Can you fit low profile tyres?

Yes we can. Our etyres technicians are capable of fitting tyres with a profile as low as 25. Our vans are also equipped with low entry jacks, which easily glide under the skirts of any sports car.

Do you fit motorbike tyres?

Unfortunately our vans are not equipped to fit motorbike tyres.

How much space do you need?

Very little space is required. We are able to fit your tyres in small driveways or company car parks. In an emergency, even in a multi-story car park.

Will you just deliver my tyres?

Our service includes free fitting. Only in exceptional cases do we just deliver. This assists in eliminating credit card fraud. If you need delivery only please call our free phone number 0800 028 9000.

What happens to my old tyre?

We dispose of your old tyre, using carefully selected tyre disposal companies. The old tyres are sent to remould manufacturers or used in road construction, as fuel in power stations or even sometimes used for sea defences. At etyres the protection of the environment is a major concern and we dispose of your scrap tyres in the most ecologically friendly way possible.

How do you balance the wheels?

Each mobile tyre van is fitted with an sophisticated electronic balancing machine, capable of balancing 10" to 22" diameter wheels.

What balancing weights do you use?

We use the correct weights for your car. All weights are made of zinc which is much safer than lead from an environmental point of view. For steel wheels we use uncoated weights. Alloy wheels are balanced using coated or stick-on weights, which are either clipped on the wheel rim or stuck to the inside of the wheel. High performance wheels usually require stick-on weights which are not visible from the outside, ensuring your wheels always look their best.

Can you do a mobile tyre repair?

Yes we can. All the etyres mobile fitting vans are equipped with puncture repair facilities. Our punctures are repaired to BSAU 159 standard.

Can my puncture be repaired?

Most probably, yes. But there are British Standard guidelines that we have to adhere to. All our vans carry a BSAU 159 Standards Gauge. If the puncture is in the shoulder or side-wall of the tyre it cannot be repaired but if this is the case our tyre technician will show you, using his BSAU159 Gauge; or, you may download a free Repairable Area Tread Gauge from this site, follow the instructions, and see beforehand if it likely the tyre can be repaired.

What is the cost of a puncture repair?

Existing etyres Customers who have bought tyres or batteries from us, receive a free puncture repair service. If you are not a previous Customer the charge for repairing a puncture is £20 inc VAT.

Are your batteries guaranteed?

We supply and fit only new batteries, which have a 3-year guarantee.

Does the battery on-line price include fitting?

The price quoted on our website includes free fitting and environmental disposal of your old battery.

Is etyres a breakdown service?

We do not provide a breakdown or rescue service, accordingly we are unable to change tyres at the roadside on main roads. However we will always try to assist if we can - Please call 0800 028 9000

When will I get a VAT invoice?

A receipted invoice will be processed at our Cambridge Head Office and either posted or emailed to you within a few days of the completion of the job.. Our mobile tyre technician will ask you to sign an etyres job sheet on-site; a copy of which will be given to you as proof of delivery and fitting.

Will I get bombarded with other Literature?

No, we do not divulge any Customer's details to any third parties.