Before you order something from an online company for the first time, you want assurance that you are getting excellent service and value for money from a reputable trader with a solid reputation. That is why Trustpilot, the review website for online shoppers, is proving to be so popular, because it displays impartial comments from genuine customers.
We really value word-of-mouth recommendations and customer loyalty and believe this is reflected in the comments that are posted on Trustpilot about our mobile tyre fitting service. With over 12,500 reviews, the vast majority being 5-star, we have earned an excellent Trustpilot rating of 9.7. These are just a snapshot of the posts that have popped up during the past few hours:
Jason Limb wrote: “Used these guys a few times now and always been happy with the service…”
Tim S posted: “Good service – same as the last time. Good value.”
Debbie Hives said: “Have recommended to lots of people and would never use anyone else for my tyres.”
And Ms Zoe Ball gave us a thumbs up emoji with the comment: “This is the second time I have used etyres and was not disappointed. The price was right, the service was excellent and I got my tyres fitted much sooner than anticipated! Excellent! Would definitely recommend them and use them again?”
With the growing popularity of likes of Trustpilot and social media websites, such as Facebook and Twitter, it is hard for a company to hide from negative feedback and a poor reputation. The mark of a company you can trust is one that is happy to share its customer reviews and when on the rare occasions an issue arises, will make every effort to rectify the problem and do everything possible to ensure their customer is satisfied with the outcome.
This is why we are happy for motorists to check out our etyres Trustpilot page and always encourage our customers to share their honest opinion of our service.
We are also proud to have recently been accredited with Which? Trusted trader status after successfully completing a rigorous assessment process.
Denna Bowman, Head Office