By Denna Bowman
Kwik Fit was blasted for ‘overcharging’, ‘dishonesty’ and ‘negligence’ last night in an alarming expose by the BBC’s consumer programme Watchdog.
The car servicing and repairs chain was accused of everything from failing to spot tyres embedded with nails during routine servicing to charging for tracking/wheel alignment without carrying out the work.
After complaints from viewers, the Watchdog team sent 10 cars out to be serviced by 10 different Kwik Fit branches – the results were deeply disturbing.
The programme concluded that “of the 10 cars that went in for servicing, not one came back with a satisfactory service having been carried out”.
Instead unsuspecting customers would have paid out £28.95 for wheel alignment/tracking which was not carried out; tyre pressure was recorded incorrectly to such an extent that the handling would have been adversely affected on four cars; while spare tyres were not checked and punctures and cuts in the tyre walls went unrecorded.
For full details of the Watchdog investigation, go to http://www.bbc.co.uk/iplayer/episode/b00tt96k/Watchdog_16_09_2010/