When it comes to replacing worn tyres some customers prefer to make use of their spare – then brace themselves for the hard sell as their garage tries to persuade them to go for all new!
Our tyres fitter in Leatherhead was called out to a mum who thought she might need three tyres, but realised by using her spare she could save herself some money.
This is what she had to say: ‘On a personal note – the service from order to completion has been outstanding. The Fitter called on the morning concerned and arrived when he said he would (no small thing!). He was friendly, polite, helpful and fitted the new tyres with no fuss whatsoever – I wasn’t even given a ‘hard-sell’ not to use the spare as one of the replacements and purchase three tyres instead.
‘Given that I have a young child and a baby (in these temperatures, a tyre fitting centre is the last place you want to be with two very unhappy youngsters), this level of service was absolutely superb and I can’t praise you company highly enough.’
Jayne, National Call Centre