Nobody likes forking out for stuff they don’t actually need – even if it’s cheap, it’s only a bargain if you actually need it!
So we made our customer’s day when he ordered two tyres for his car and our tyres fitter turned up to discover they were only punctured – and they were both repairable!
What’s more, because he was an existing customer, the puncture repairs were free of charge!
This is what he had to say: ‘‘Hi. Just thought I would send a quick email to say how efficient I found the etyres fitter who has just sorted my car; Chris from your Lancaster branch.
‘These days people only seem to give feedback if they are complaining not complementing a company so I would like to change that.
‘From ordering my tyres yesterday to the visit today everything went smoothly. I was then even happier to find that my existing tyre(s) could be repaired. The fitter could have told me they needed replacing and I would have known no different so that level of honesty is great.
‘I will be recommending your service to all my friends and colleagues and hope you can feed this back to Chris. Many thanks, DB.’
Kerri, National Call Centre