Just wanted to share this really great email from a customer who had his new tyres fitted by our Kingston branch last week.
Mr G Wilding contacted us to say: “I recently bought a set of 4 tyres from etyres and would like to share some feedback pertaining to my experience.
“The fitter who came to fit my tyres was call Mark Pearce. I have nothing but the highest praise for him as he went above and beyond what I would have expected of him.
“He called ahead and subsequently arrived on time. It was then discovered that the locking wheel nuts on the front wheels of my car were unable to be removed despite considerable effort on his behalf.
“He went ahead and fitted the rears and suggested I source another “key” from VW so that the front tyres could be attended to. He left me his business card and suggeted once I had a key he would come back and try again. He did exactly this and spent half an hour trying to remove the nuts to no avail.
“I subsequently had to get the nuts drilled out and Mr Pearce was on my doorstep the very next morning to complete the fitting of the front tyres.
“Throughout the whole debacle (of VW’s making) he remained polite, professional and displayed no evidence whatsoever of being inconvenienced despite me calling at 6.30pm on one occasion.
“In a miserable bloody world where people whinge about absolutley nothing I thought some positive feedback might be just the tonic.”
We are delighted that we could help Mr Wilding and are equally pleased that you took the time to give us your feedback.
We have also passed your message on to Mark – who was very chuffed!
Harriet, National Sales Team