etyres is operating as usual during the Covid-19 Corona Virus outbreak. Customers will be kept fully updated of any changes to our service, should they arise.
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Here at etyres, motorists that purchase tyres from us are covered by a minimum 12-month manufacturer warranty. The guarantee will cover road users from any product faults to the tyre that come about during the process of fitting. It includes all tyres that we sell, ranging from budget, all the way to premium.
The 12-month warranty covers defects from processes of manufacturing or the materials that were used in the manufacturing process. However, it is important to note that this warranty does not cover accidental or malicious damage. The likes of general wear and tear is also excluded from the warranty as there may be a multitude of reasons wear and tear is caused to tyres.
If you need to make a claim, simply contact us and we will make arrangements to collect the tyres from a fitter on our network. Please get in touch to find out where this would be. Once we have the tyres, they will then be sent to the manufacturer to inspect, which can take around 10 weeks.
Please note that replacement tyres are not offered during this time and so make sure that you have made arrangements prior to contacting us for a claim.
Once the results of the tyres are in, the manufacturer will contact you directly. If a fault is found within the tyres, a refund will be given to you through the garage you had your tyres fitted with.
You will receive a refund depending on the level of tread worn. To explain, if there is 50% of worn tread, you will receive a 50% refund on your tyres. However, if there is no fault found, you will not receive a refund and the tyre manufacturer will make arrangements to return your tyres to you.
*Same day garage fitting is only available on specific tyres in certain locations. Please enter your postcode on the select tyre page to see if tyres are available for same day fitting.
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Electronic Tyres Online Ltd, Colewood House, Building 1, Kingfisher Court, Bowesfield, Stockton on Tees, TS18 3EX