etyres FAQs

What has happened if I can’t find my tyres on the website?

We have over 5,000 tyre specifications listed on our website. The most common reason for not finding the tyre is that Customer thinks the “R” on their tyres is the speed rating. The “R” on your tyre actually means radial. All modern tyres are radial. If you are having difficulty finding the correct tyre choice, please call our freephone number 0800 028 9000.

The speed rating can be a T, H, V, ZR, Z, Y or W. The marking is located on the sidewall of your tyre after the size and load rating. Example of markings are 175/65 R 14 82T and 235/35 ZR 18 94Y.

When can you complete my order?

Your tyre order can usually be fitted the next working day but in some cases your tyres can be fitted the same day. A small supplement applies for ‘fast-track’, ie same day, orders. Please call 0800 028 9000 if you need a same day appointment. View our opening hours.

How do I pay?

We accept all major credit and debit cards. Company accounts are available with prior notice.

Is my credit card transaction secure?

All online card payments made to etyres are retrieved via a high security server. The latest encryption methods are used to ensure that your credit card number is kept perfectly safe. We use a secure server provided by Barclaycard – one of the UK’s leading internet payment companies – whose servers handle thousands of secure transactions for leading online retailers every day.

What does the speed rating mean?

The speed rating is marked on the side of the tyre and indicates the maximum speed at which the tyre can carry the load corresponding with its load index. As an example, on a tyre marked 205/65/R16 91V, the ‘V’ is the speed rating.

  • “T” rated tyres are designed to carry their load up to 118 MPH
  • “H” rated tyres are designed to carry their load up to 130MPH
  • “V” rated tyres are designed to carry their load no faster than 150 MPH
  • Tyres marked with a “W” and “Y” are designed to go faster than 150 MPH but no faster then 169 & 186 MPH respectively. The “W” & “Y” ratings usually appear with the ZR rating.
  • The “ZR” rating without a “W” or “Y” indicates 150 MPH.

Even if you do not drive at these speeds, the correct specification is essential in order to comply with the vehicle manufacturer’s recommendation and your insurance policy.

What does 4×4 mean?

This means a tyre for a 4×4 or “off road” vehicle. When a Customer searches for a tyre, etyres’ advanced database automatically identifies if the specific search could be for a 4×4 tyre. The customer is prompted with a drop down box asking “Is this tyre for a 4×4?” If the tyre is indeed for a 4×4 vehicle select “Yes” to ensure that only 4×4-specific tyres are shown in the size entered.

What does RNF mean?

RNF indicates that the tyre is reinforced. Reinforced tyres are for heavier vehicles and thus mostly fitted to vans, people carriers and some 4×4 vehicles and estate cars. It follows that tyres marked RNF usually feature higher load ratings than average. More recently, car manufactures such as Audi, Renault and Saab have been using a new type of reinforced tyre. These tyres are high-performance, low profile tyres and come as original equipment on high-performance cars. This increased sidewall strength gives these tyres more rigidity, enhancing the roadholding.

What does 6PR mean?

6PR means 6-ply. These are tyres used on light commercial vehicles and are constructed using extra reinforcing called ‘ply.’ Most car tyres are 4-ply construction.

What does 8PR mean?

8PR means 8-ply. These are tyres used on light commercial vehicles and are constructed using extra steel reinforcing called ‘ply.’ Most car tyres are 4-ply construction.

Does the price include fitting?

All etyres prices for tyres include on-site fitting, a new rubber valve and wheel balancing. We do not charge to dispose of the old tyre. Battery prices include fitting and the disposal of the old battery in an environmentally friendly way.

Do you charge for casing disposal?

No, our prices include the disposal of your old tyre. We use selected Government-registered environmental disposal companies to dispose of the old casing.

When should my tyres be replaced?

The legal limit for the tread of the tyre is 1.6mm across ¾ of the tread pattern. Your tyre should be replaced if any of the following defects are visible:

  • If the tread is less that 1.6mm
  • If the tread has worn down to be level with the wear indicator bars, as shown above
  • If the tyre has any bald patches
  • If the internal construction of the tyres is visible
  • If the sidewall of the tyre bulges anywhere
  • If the tyre is split
  • If the tyre has any cracking or the rubber is perishing (usually on older tyres and more likely if the tyre is not used frequently)
  • If the tyre is not the same size as the one on other side of the axle

How do you fit tyres from a van?

All of our etyres vans are equipped with state-of-the-art tyre changing machines, electronic tyre balancing systems and a compressor to inflate the tyres. All similar to the equipment you would expect to see in a traditional tyre depot – but with etyres the tyre depot comes to you and you don’t have to pay for this high business overhead!

Can you fit low profile tyres?

Yes we can. Our etyres technicians are capable of fitting tyres with a profile as low as 25. Our vans are also equipped with low entry jacks, which easily glide under the skirts of any sports car.

Do you fit motorbike tyres?

etyres are able to fit motorbike tyres in specific areas only. Please call 0800 028 9000 to find out if we cover your area.

How much space do you need?

Very little space is required. We are able to fit your tyres in small driveways or company car parks. In an emergency, we can even change tyres on a car in a multi-storey car park.

Will you just deliver my tyres?

Our service includes free fitting. Only in exceptional cases do we just deliver. This assists in eliminating credit card fraud. If you need delivery only, please call our freephone number 0800 028 9000.

What happens to my old tyre?

We dispose of your old tyre using carefully selected tyre disposal companies. The old tyres are sent to remould manufacturers or used in road construction, as fuel in power stations or even sometimes for sea defences. At etyres the protection of the environment is a major concern and we dispose of your scrap tyres in the most ecologically-friendly way possible.

How do you balance the wheels?

Each mobile tyre van is fitted with a sophisticated electronic balancing machine, capable of balancing 10″ to 22″ diameter wheels.

What balancing weights do you use?

We use the correct weights for your car. All weights are made of zinc, which is much safer than lead from an environmental point of view. For steel wheels we use uncoated weights. Alloy wheels are balanced using coated or stick-on weights, which are either clipped on the wheel rim or stuck to the inside of the wheel. High performance wheels usually require stick-on weights which are not visible from the outside, ensuring your wheels always look their best.

Can you do a mobile tyre repair?

Yes we can. All the etyres mobile fitting vans are equipped with puncture repair facilities. Our punctures are repaired to BSAU 159 standard.

Can my puncture be repaired?

Most probably, yes. But there are British Standard guidelines to which we have to adhere. All our vans carry a BSAU 159 Standards Gauge. If the puncture is in the shoulder or sidewall of the tyre it cannot be repaired. If this is the case our tyre technician will always show you, using his BSAU159 Gauge, and explain why the damage is irreparable. Alternatively, you can download a free Repairable Area Tread Gauge from this site to see beforehand if the tyre can be repaired.

What is the cost of a puncture repair?

The charge for repairing a puncture is £25 including VAT, which includes our costs for coming to your home or work.

I have “Check tyre Pressure” or similar message or symbol showing on my dashboard. What does this mean?

The “Check Tyre” symbol is usually displayed if one of the tyres on your vehicle has low air pressure.

What should I do?

First, visually check all your tyres to see if any of them look ‘flat’.

If any of your tyres look flat, you must inflate them to the proper pressure before driving, or fit your spare wheel if you have one. Many new cars don’t have a spare wheel, so if you don’t have a pump to inflate your tyres yourself, you may need to call a mobile service such as etyres to attend and inspect your tyre to see if the puncture can be safely repaired.

It is very important not to drive on a tyre that is flat as this can damage it. Driving on a flat tyre for even a very short distance will make a puncture repair impossible and require you to buy a new tyre, so make sure you pump the tyre up before you drive on it if at all possible.

If none of your tyres looks flat, there is still a chance that one of them has low air pressure. Check the air pressure in all of your tyres as soon as possible and inflate them to the recommended level.

What air pressure should I put in my tyres?

Each tyre’s correct air pressure is always written in the owner’s handbook of the car. It is also often printed on a sticker which is either under the petrol flap or stuck to the edge of the driver’s door or the door frame. There will often be different pressures given for:

  • Front and back wheels
  • Different tyre sizes
  • Vehicle loading (number of passengers / amount of luggage)

Please make sure you choose the correct pressure. If in doubt call the manufacturer or etyres for advice.

I have recently had my tyres changed or a puncture repaired and the ‘Check Tyre Pressure’ indicator is still showing. What should I do?

If you have had a tyre changed or a puncture repaired and the ‘Check Tyre Pressure’ message or symbol is still showing, it may need to be reset.

The reset procedure varies for different vehicles. It is best to check the owner’s handbook for the exact reset procedure for your vehicle, but it can often be performed in the following ways:

  • Some vehicles reset automatically after about 15 miles of driving.
  • Some vehicles( in particular early BMW Minis) have a button under the handbrake which is pressed while the ignition is switched on and held down until the indicator goes away.
  • Some vehicles are reset by entering the menu through the trip computer or the satnav and navigating to the ‘Tyre Pressure Indicator Reset’ or a similarly-named option.

It is good practice to check and inflate all four tyres to the recommended pressures before performing the reset procedure. The reset procedure often memorises the current tyre pressures, and if any of them are low you risk memorising an incorrect pressure for other wheels on the vehicle.

I have reset the ‘Check Tyre Pressure’ indicator but it has come back on after a few miles. What should I do?

If you have reset the ‘Check Tyre Pressure’ indicator and it has come back on, it is important to check the air pressure in all four tyres. It is possible that one of the other tyres on the vehicle has a fault and may need inspecting. Please check the air pressure and inflate the tyres as necessary and arrange for any tyre losing air pressure to be inspected by etyres.

Are your batteries guaranteed?

We supply and fit only new batteries, which have a three-year guarantee.

Does the battery on-line price include fitting?

The prices quoted on our website include free fitting and environmentally-friendly disposal of your old battery.

Is etyres a breakdown service?

We do not provide a breakdown or rescue service. Accordingly we are unable to change tyres at the roadside on main roads. However we will always try to assist if we can. Please call us on 0800 028 9000.

Will I get a VAT invoice?

A receipted invoice will be processed at our Cambridge Head Office and either posted or emailed to you within a few days of the completion of the job. Our mobile tyre technician will ask you to sign an etyres job sheet on-site. A copy of this will be given to you as proof of delivery and fitting.

Will I get bombarded with other literature?

No, we do not divulge any customer’s details to any third parties.