There must have been a few red faces at a Kwik Fit depot in Fareham yesterday when one of our tyres fitters turned up to do the job they couldn’t!
The customer had gone to Kwik Fit for a new tyre on her Mercedes – but they told her they didn’t have the right Pirelli tyres in stock.
They also said that her car wasn’t fit to be driven so she left in the car park beside the depot (could they have told her that so she didn’t go somewhere else to get the job done?).
But fortunately, the customer called etyres and we said we could be with her to change the tyre in two hours.
And then it just got worse for the Kwik Fit team – not only did they loose a customer, but our fitter had to go in and ask for the keys to the customer’s car – which was sitting in the car park next to their depot.
And to top it all we even saved the customer £45!
We charged her £180 for the Pirelli P Zero Rosso tyre – whereas Kwik Fit’s price for exactly the same tyre is listed on their website for £225.
The customer was delighted and our fitter was happy to have been able to help her out!
We doubt the Kwik Fit team had much to smile about.
Kelly, National Call Centre