‘We recently visited a customer who had a suspected puncture. Upon closer inspection no nails, screws or general tyre damage could be found. The tyres fitter then sprayed the rim looking for possible escaping air. After about 10 minutes and 5 gallons of soapy water, Dave found a hairline fracture on the alloy wheel.
‘Our customer was starting to panic because she had to set off on the school run to collect her kids. We explained that she did not need a new tyre, and then we put the spare tyre on to ensure she was driving safely. The result, a lost sale BUT a very happy customer and unsuspecting kids all collected safely. Two days later, her husband called to thank us for our honesty and also ordered a tyre for his van.’
Etyres puncture repair service is free to all our existing customers, so next time they need it there will be no charge!
North London Branch