It is always lovely when a customer takes the time to send us an email or post a complimentary comment on a social network site after they have used our mobile tyres fitting service.
Mr Seddon was so bowled over after having a set of tyres fitted to his X-Trail by our Crewe branch that he sent us this wonderful email: “Just a quick note to say thanks for the service we got from your company today.
“Having never used a mobile tyre fitting company before, you were recommended by my Father in Law to fit four new tyres onto our X-Trail.
“I found that your website was very easy to navigate and the no nonsense pricing simple and straight forward.
“Furthermore, Christian Jones who came out to us was a real pleasure to deal with and I feel that he he should receive some recognition from you as his customer service was nothing short of excellent. He was polite, punctual and professional and also offered some advice re tyre pressures and general wear and tear that I was previously unaware of.
“I also really appreciated that he’d correctly torque wrenched the wheels back on which ensures that in the event of a flat, the wheels won’t be too difficult to get off.
“All these steps may be policy but as a customer I felt they were the extra bit of customer service that would make me more than happy to use you again.
“From a very happy customer.”
We have passed Mr Seddon’s email on to Christian and the Crewe branch and just want to say thanks to him for taking the time to pass on his comments.
Alex, National Sales Team Manager