It is often the little things going wrong in life that can throw your world into a total spin, like having a flat car battery. But this is why etyres mobile fitting service is so invaluable.
Being able to offer a flexible, personal service means we can respond to our customers needs and even go above and beyond their expectations.
This was illustrated with a customer who called on the services of etyres Reading recently. The mother of a young autistic child, she suffered a major setback when her car battery failed and this caused her son to have “a major meltdown”. She was desperate to get the job done as quickly as possible so they could return to their normal routine and placed an online order with etyres to have a new battery fitted urgently.
Spotting her desperation in the ‘special instructions’ from the customer notes, our etyres Reading branch owner got straight on the phone and arranged to have the battery fitted within the hour and was hailed a ‘life-saver’, by the relieved mum.
We always strive to offer this level of personal care and attention across our entire nationwide network and we can achieve it, because our etyres branches are run by local people who make customer service their number one priority.
The customer later took the time to email etyres Head Office to praise the local branch, commenting: “By having it fixed so quickly it meant we could keep the normal school routine and get our son to school which is no mean feat if his routine has been upset in anyway! I cannot tell you how grateful I was at how amazingly we were looked after and how it prevented a disastrous couple of days!”
She added: “I was more than prepared to wait for the next day, my comment was only meant as an off-the-cuff vent and nothing more, so the phone call was an amazing surprise.
“I have already recommended yourselves to someone and we all will continue to. Thank you so much. Even without the extra help you gave us the next day service you provide is fantastic. Price wise you are more than competitive and cheaper than other places that don’t come out to fit.”
Denna Bowman, Head Office