We are always delighted to receive feedback from our customers after they have had their new tyres fitted and we are equally happy to pass praise on to our teams around the UK.
So we were particularly impressed with Ian from the Walsall tyres team, who was the subject of two glowing emails from satisfied customers.
Mr L Williams told us: “I have had my two rear tyres replaced today through using your website and I would like to pass on my appreciation of both your customer service via internet/phone/text-message and the individual who replaced my tyres – Ian (didn’t get his full name).
“I missed a phone call to confirm what time I would like my tyres to be done, so, alternatively I received a text message notifying when my tyres would be done – this was extremely useful!
“Ian, who replaced my tyres, was incredibly friendly and approachable. It is because of this individuals professionalism and attitude that I wouldn’t hesitate in using etyres again and will recommend this company to friends/family.”
And a few days earlier Mr Langford had emailed us with this very complimentary comment: “Just to say a big Thank You to Ian, who came out and replaced/fitted my tyres today.
“He contacted me prior to say he was on his way to my work place, Ian was prompt, very courteous and professional.
“I will only use this company in the future.”
Rob, National Sales Team