People who cannot speak or hear on the phone are being helped by a brilliant RNID facility known as ‘Typetalk’, which takes the stress out of everyday situations like ordering new tyres.
Etyres call centre has handled many tyres sales calls through the BT operated system which connects consumers who cannot speak or hear on the phone, with other people using a telephone, by providing a text-to-voice and voice-to-text relay service.
RNID Typetalk was launched in 1991 and is the only, direct dial, national telephone relay service in the UK. Typetalk provides telephone relay services for deaf, hard of hearing and speech impaired people, giving them easy access to the telephone network.
Typetalk is a partnership between RNID and BT (BT funds and provides the access technology TextDirect, whilst RNID manages the service).
TextDirect is part of the UK telephone network that provides an automatic connection to Typetalk, when someone using a textphone communicates with someone using a standard telephone. This service also supports textphone to textphone calls.
Calls are charged at the any phone company’s standard rate – there is no additional charge for this service.
There are over 9 million people who are deaf or hard of hearing in the UK and around 2.5 million people have permanent or temporary speech loss.
Typetalk is available 24 hours a day, 7 days a week, and its aim is to provide a constantly improving telephone relay service that meets the needs of customers.
Alex, National Call Centre